FAQs

  • Account Setup
  • Orders
  • Shipping
  • Cancellations, Returns and Exchange


ACCOUNT SETUP


Q. Why do I need an account on FabQue?
A. You do not need an account to browse products, but to make any purchases on FabQue.com you would require an account. This helps us to track your order, payment, delivery, returns and refunds from our side. Setting up an account is also required if you would like to become an active member of our community. You can engage with sellers and other users alike. You can follow other users and others can follow you and interact with other like minded shoppers who have the same taste.


Q. Can I login using my social network like facebook, twitter or Google+ ?
A. Yes, you can login using your social network profiles. Currently we only support facebook, twitter and Google+ Login.


Q. Why does FabQue asks me to confirm my email?
A. Email is the first and most important communication tool between you and FabQue. Your order confirmations, invoice and other notifications would be sent to the email id configured with us.
When you register with FabQue.com, an email is sent to the email id you submitted. It’s advisable to activate your account as soon as possible after registration to avoid any future issues with notifications.


Q. Why does FabQue ask me to LIKE Products and Categories, Follow other users while I am setting up my account?
A. One of the most important features of FabQue.com is its social integration. By Liking a product or category we can make better product recommendations to you based on your liking. You can follow other people who have similar kind of interest, follow what they LIKE and share feedback and details about various products.


Q. Do you share my Buying History with my followers?
A. NO. We take user privacy very seriously. Only products that you have shared, LIKED or decided to make public are visible to other user’s. Your orders and buying history is your private and is NOT shared with any internal or external sources.


Q. Can I unfollow a user?
A. Yes, you can Unfollow a user anytime you want to.


Q. Can I set my profile as PRIVATE and not share anything?

A. Yes, you can set your Privacy Settings here: Preferences and choose the setting you like. You can change these options any time you want.


Q. How to change Password?
A. You can change your password here here Password


Q. How can I manage Emails and Notifications FabQue sends me?
A. You can change the Notification settings here Notifications
Choose the messages you want to keep and unselect the ones you don’t want.


Q. Can I setup my social network in profile?
A. Yes, you can share your social network profile with other users who want to follow you. Currently FabQue supports Facebook, Twitter and Google+.


Q. What is About Me and do I need to set my picture also?
A. Both these features are optional and you can choose to write or upload your picture.
About Me lets you enter details about you, a kind of small introduction to other FabQue users. We would like to recommend you to keep the profile simple, don’t disclose any private or sensitive information or try and hurt other people sentiments. We would like everyone to share and enjoy the platform we have built. Any complaints would be taken seriously and can even lead to account suspension with no prior notice.
Similar precaution should be kept for profile picture as well. Don’t upload any copyrighted images, naked, or semi-naked pictures, picture of other people other than you without their acknowledgment. Any complaints would be taken seriously and can even lead to account suspension with no prior notice.


ORDERS


Q. Is shopping with FabQue.com safe?
A. Yes. We take safety of our users very seriously. We don’t store your payment history, card information or any other private information. Your account information, buying history and other details are secured and are not shared with any internal or external sources.
We want you to feel secure and confident while shopping with FabQue.com. If you have any questions or concerns, we are there to help you. Please raise a support ticket with us.


Q. How do know if my order is confirmed?
A. Once you complete your payment step and order is placed, you would be given order confirmation on screen, as well as through email. Invoice and order confirmation would be sent to your email account configured with FabQue.com.


Q. How can I track my order?
A. You can view your purchase history here Purchases.


Q. I want to give special instruction to the seller. How can I do that?
A. You can write special instruction to seller while you are placing order. If you missed at that point, don? worry, you can still communicate with the seller, by going to your Purchases history and select "Seller Discussion" here Purchases.


Q. Do you have discount coupons or cashback offers?
A. Yes, we run promotional deals and cashback offers from time to time. Please check our Offer page on cashback site ApnaCashback.com for more offers.


Q. What are various different payment methods available?
A. FabQue accepts all major Credit Cards, Debit Cards and NetBanking.
If you have any questions or concerns with payment and need more information, you can directly get in touch with us by raising a support ticket


SHIPPING


Q. Where and how do you ship products?
A. Sellers on FabQue work with national level courier companies like BlueDart, DTDC, DHL, FedEx etc. While each seller ships with courier of their choice, but a tracking number is provide to you as soon as its shipped.
For any remote region, or areas with no easy access, large and bulk products seller will get in touch with you directly and facilitate the shipment.
Each product clearly indicates shipping dates, as to when the product would be shipped.
Please check Shipping Charges, Shipping and expected Delivery Dates, Shipping policy for each product before placing your order.


Q. Can I store multiple Shipping Addresses?
A. Yes, you can store multiple shipping addresses. These can be managed here Shipping


Q. Do you ship internationally?
A. Yes, some sellers on FabQue do ship internationally. We recommend you to first get in touch with the us or the seller before placing an order.


CANCELLATIONS, RETURNS and EXCHANGE


Q. What is your Cancellation policy?
A. All sellers on FabQue provide friendly cancellations, returns and exchange policy. Please read the sellers terms carefully before placing a order. Once the order has been placed only Sellers may cancel the transaction. If the buyer wants to cancel the transaction before the item has been shipped they can request a cancellation using the communication channels on the Purchases history.


Q. What is your Returns policy?
A. Sellers may accept returns, please read their terms of sale carefully before placing the order. Please contact the seller before sending the product back.


Q. What if the Seller is not helpful or not responding to my Queries after placing an Order?
A. You are covered by our **Buyers Protection** program. We do not release the release the payment to the seller unless the buyer has confirmed the product has been received. Please update the status in your Purchase history as soon as you have received the payment. If you received the product in damaged condition or is not according to the product description as displayed on FabQue then you can contact us and we can help resolve the dispute. Please keep the proof of purchase and take pictures of the product or any other information that could help us resolve the dispute.
Please note, any product removed from its original packing, damaged or sealed open would not be accepted for return. Also personalized product, or final sale products would be not qualify for returns or exchange.


Q. When is payment released to the Seller?
A. Payment are released to the seller once the buyer has updated the status in their purchase history. Please update the status to "Received" immediately once it has been delivered and is not damaged or in line with the description on FabQue. Please note, if you fail to update the status within 7 days of receiving the product we will release the payment to the Seller.

Buyer's Protection Program



Fabque is a marketplace where buyers and sellers all over India connect to buy and sell unique products. The sellers on Fabque should follow the basic principles of trust, identity, responsibility and transparency. Each Fabque store has their own store policies, shipment methods and fulfilment methods, and the sellers' store policies should be filled up by the sellers upon setting up their online stores and these policies should be stated clearly on the seller store policies page when the seller first sign up to sell.

Before placing an order through FabQue with any of sellers, please read their Shop Policies for Refunds and Cancellations. Getting this information correct upfront will ensure buying and selling experience is smooth. If you are unsure about the sellers shop policies or have any questions, please write to FabQue for any clarification before placing the order.

What we offer?

FabQue will keep your money safe before passing it on to the Seller. Once the product delivery has been confirmed, we will release the payment to the Seller.

From buyer's perspective, your money is safe with us. In an unlikely case the product you ordered is not delivered to you as promised or the product does not match the description or you receive a damaged or non functional item, you can reach out to us for a refund or replacement. As part of the process, we would open a dispute ticket with the seller and resolve it objectively and in an unbiased way. We will resolve the dispute within 15 days of opening of the ticket and will refund your money back if the dispute is genuine.

From Sellers's perspective, this provides a great alternative to Cash On Delivery with the peace of mind that your product has been paid for. In an unlikely scenario where the seller received the product in accordance with your Shop's policies and raises a dispute that is found to be untrue, we will release the payment to you so that you don't incur a financial loss when you working hard to keep your customers happy.

Please keep all your purchase proof safe so that we can use it when resolving the dispute.

Buy Safely and Securely through FabQue with the peace of mind that your money is safe!

Seller's Guidelines

At FabQue.com, we want to bring the best buying experience to our users, by not just showcasing the most Fabulous and Unique products but also the best possible customer service and after sales support.

Do you think you have what it takes to be a seller on FabQue? Please write to us on hello@fabque.com and someone from our team will get in touch with you.

 

Fabque is a marketplace where buyers and sellers all over India connect to buy and sell unique products. The sellers on Fabque should follow the basic principles of trust, identity, responsibility and transparency. Each Fabque store has their own store policies, shipment methods and fulfilment methods, and the sellers' store policies should be filled up by the sellers upon setting up their online stores and these policies should be stated clearly on the seller store policies page when the seller first sign up to sell.

Honesty and transparency are two of the most important principles to Fabque and our community. Each seller on the site must represent themselves, their business and their items accurately. In addition to the refund policies as stated in the seller's store policies page, each Fabque seller must comply to the standard refund policies and selling guidelines as states in this page. At times, Fabque admin or community team members may reach out to the seller if we receive report from buyers indicating that the seller does not comply to the refund and selling guidelines and we will provide advices and steps for the seller to comply with our rules. In the case if a seller refuse to comply or if a seller did not respond to the Fabque notification of violation within 2 days time, Fabque admin reserves the right to close the seller's store that violates these guidelines and policies.

Provide Great Customer Service to the Buyer

Great customer service helps seller to build good reputation, repeating customers and allow your store and business to prosper in the long run. When a buyer promotes and recommends your business or products to his or her friend, it allows your customer base and sales to grow. Trust, transparency and marketplace integrity are the most important elements for Fabque. Each seller on Fabque must comply to Fabque's standard of customer service policies as stated below.

1. Honour your shipping and processing time as stated in your store policies.

2. Respond to the buyer's private message or emails in a timely manner.

3. During any dispute, respond to the email from Fabque admin within 24 hours time.

4. If a buyer request for a sale cancellation, and if the item has yet been shipped, the seller is required to perform a full refund to the buyer.

5. If the seller is not able to fulfill an order, the seller must notify the buyer, mark the invoice page as Cancelled, and provide a full refund to the buyer.

6. When a seller make a sale, the seller is required to update the invoice to Processing Order within 24 hours time. Seller is also required to inform the buyer the time required to process the order while marking the invoice as Processing Order.

7. The processing time required for each sale shall not exceed the maximum of 3 days time from the date of transaction.

8. The seller is required to ship the item for each sale within 3 days time from the date of transaction. Upon shipping the item, the seller is required to update the status of the invoice to Shipped and provide a valid tracking number and tracking URL.

9. If a buyer filed a dispute against the seller with the reason of non delivery or item not as described, and if the buyer fulfill the eligibility of obtaining a refund as stated in the Eligibility of Refund section, the seller is required to perform a full refund to the buyer within 24 hours time.

10. For domestic shipment, the shipment time-frame shall not exceed the maximum of 20 days. For international shipment, the shipment time-frame shall not exceed a maximum of 35 days. To prevent buyer from filing a dispute, we encourage sellers to use fast shipment method and ensure that the shipment method used provide accurate tracking and predictable shipment time-frame.

Promote Transparency to the Buyer

Transparency and honesty are two important principles that help to build trust between sellers and buyers. As a seller on Fabque marketplace, it is important that you represent yourself, your business and your product and services accurately.Each seller on Fabque is required to follow the standard set of guidelines as listed below to promote transparency and authenticity of your business.

1. You must provide your store name accurately. Sellers are not allowed to change store name or use brand or trademark belonging to other companies as their own store name.

2. If you choose to upload a profile photo, the profile photo must represent yourself. You are not allowed to use profile photos belonging to others or frequently change profile photo as such act will confuse the buyers and decreases the credibility of your business.

3. Do not use your store's features such as your store name, store description to direct transaction off of Fabque.

4. Do not use the private message system to encourage or direct buyer to perform transaction through manual invoicing or to direct transaction off of Fabque. If a buyer filed a dispute regarding an off site transaction that was performed by your store, and upon investigation if Fabque admin found that such incident did occur, the seller's store will be closed.

5. Do not sell prohibited, counterfeit or replica items.

6. Items must be accurately represented in the product listing title, description and photos. Do not intentionally mislead buyers with inaccurate or misrepresented product title, description, price, shipping cost or product photos. Buyers expect to receive items as described in the seller listing and providing an inaccurate listing will normally lead to buyer filing a dispute after receiving the goods.

7. When the buyer request for information about the product item, do provide the buyer with an accurate description of the item, materials used and the best estimation regarding the shipment timeframe.

8. If the seller choose to upload a store avatar or store banner, the avatar or banner must represent your business or your brand. You are not allowed to use store avatar or banner that includes wording, graphics, slogan or texts that infringes the copyright or trademark of other companies or brands.

9. As a seller, you must not use fake identity or impersonate another individual by using fake information in your profile or store page. If you violate this guideline and if your store or profile is reported to Fabque admin, Fabque reserves the right to suspend your seller account and your profile.

10.You must fulfill all your orders and ship the item to the destination as provided in the invoice page. If a seller closes her store before shipping all her orders, the seller will be permanently suspended from using our service.

11. During any transaction dispute, the seller must comply to Fabque refund policies, the seller must respond to all dispute emails in a timely manner, and respond to the buyer's conversation or emails within 24 hours time.

Buyer Eligibility for Dispute

Before filing a dispute or report to Fabque regarding a purchase or transaction, the buyer must first attempt to contact the seller through private message on Fabque. If the buyer had previously contacted the seller through email, the buyer must provide such emails to Fabque admin such that Fabque admin is aware of the previous conversations that the buyer had with the seller.

All transaction disputes must be filed within 45 days from the date of transaction or the dispute will be denied.

The eligibility for a buyer to open a dispute is based on order processing time, shipping time and the types of cases as listed below. A buyer is eligible for filing a dispute if one or more of the conditions below are fulfilled.

1. The processing time for a transaction exceeds the period of 14 days time. The processing time is the length of time between when an item is ordered and when it ships. If the seller has not mark an invoice as Shipped after 14 days from the date of transaction, the buyer is eligible to file a buyer dispute through Fabque.

2. The shipment time-frame exceeds a period of 20 days for domestic shipment or 35 days for international shipment. The shipment time-frame is calculated based on date the invoice is marked as shipped to the date that the buyer file a Fabque dispute.

3. A non delivery occurs when a buyer completed a purchase on Fabque and have submitted payment, and the seller did not mark the invoice as shipped, and the item is not received after 35 days from the date of transaction.

4. The item received is not as described. This is the case when the received item is substantially different than described in the product photos, title or description. Examples include incorrect sizes, colors, incorrect material or missing parts.

5. If the seller shipped an item without a valid tracking number, the seller must provide a full refund to the buyer in the case if the buyer did not receive the item within 25 days from the date of transaction.

Requesting Refund from Seller

Before escalating an issue, we encourage that the buyer attempt to resolve the problem regarding a particular purchase with the seller through Fabque private messaging system. On Fabque, sellers run their online store individually and frequently checked their Fabque inbox.

Most of the time, the seller will reply to the buyer's message, and work with the buyer to resolve a particular problem that the buyer is facing with a particular purchase. If the buyer is not able to reach the seller both through email and private message, the buyer may file a complain by sending us an email to support@Fabque.com, and if the buyer's case is eligible for a Fabque dispute, Fabque admin will assist you in further escalating the matter.

The steps for filing a buyer dispute and for requesting for a seller refund is as below.

1. Buyer send an email to Fabque to the email address support@Fabque.com . In the email, buyer states the problem that they are facing, and provides Fabque admin with the invoice number. If the buyer is filing an incident related to item received not as described, the buyer is required to describe the difference between the received items and also provide photos of the item received such that Fabque admin can verify the buyer's claims.

2. Fabque admin assists the buyer by escalating and informing the seller about this incident through email.

3. The seller will be given a timeframe of 24 hours to reply to the incident and provide evidence to counter the buyer's claims. If the incident is related to non shipment, the seller must provide the buyer with a valid tracking number to prove that the item has been shipped to the buyer.

4. If the seller reply with sufficient evidence, Fabque admin will assist in reaching a resolution between a buyer and the seller. This includes reviewing the seller's store policies to check if the seller has conducted her business as stated in her store policies. If the seller does not have any store policies, or if the incident is not covered by the seller's store policies, Fabque has the right to request the seller to issue a refund to the buyer if Fabque admin found the buyer's report and claims to be valid and fall under the one or more criteria as stated in the Buyer Eligibility for Dispute section in this page. Fabque admin also reserves the right to request the seller to issue a refund in the case if Fabque admin found the buyer's claim to be valid, or if we have found the seller to be dishonest, fraudulent or if the seller has a high complain rate for her store.

5. If the seller does not reply to the Fabque dispute email, the Fabque may choose to send a second escalation email to the seller or choose to temporary limit the seller's store or permanently suspend the seller's store and Fabque account.

6. If the seller does not reply to the Fabque dispute email, or if a resolution cannot be reached between the buyer and the seller, Fabque will provide the buyer with the seller's PayPal information and steps for the buyer to escalate the issue to PayPal.

7. Once the case is escalated to PayPal, PayPal will further investigate the matter and decides if the buyer will be issued a refund for the transaction through PayPal. If the buyer paid via PayPal or checkout using credit card using PayPal, Fabque is not able to refund PayPal payments. Fabque will not be able to file any PayPal dispute on behalf of the buyer, and Fabque will have no influence towards the policies and decisions by PayPal applied towards the case. Fabque admin's role in the escalation is to provide the buyer with the steps and seller's PayPal information such that the buyer has sufficient information for filing the dispute through PayPal website.

8. If at the time of filing a PayPal buyer dispute, the case has exceeded 45 days from the date of transaction, the fund will not be able to be recovered through PayPal and Fabque. However, if we have found the buyer's case to be valid, Fabque will proceed to shut down the seller's store and permanently suspend the seller from using our service in the future.

Receiving a Returned Item from Buyer and Refunding to Buyer

Occasionally, When a buyer received an item that doesn't match the listing description, damaged or if the item arrived late, the buyer may return the item to the seller and the seller shall refund the buyer in full within 2 days time upon receiving the return shipment tracking number.

In the event of a full refund, the seller shall refund the amount that matches the amount stated in the Fabque transaction invoice page. The seller is not allowed to perform a partial refund if the item is already shipped back to the seller by the buyer. The seller is not allowed to deduct Fabque transaction fee or the shipping cost from the refund amount. In addition, the seller is not allowed to charge any form of additional fees for handling of the refund. In the case if the seller's store policies conflict with Fabque refund policies, Fabque refund policies shall supersedes the seller's store policies.

Buyers have a period of 7 days from the date of delivery within which they can request for a return and refund. If the seller did not specify their return policies, the buyer has up to 30 days time from the date of delivery within they can request for a return and refund. If the seller has stated the return time-frame clause in the seller's policies page, the time-frame must be a minimum of 7 days from the date of delivery. If the return time-frame stated by the seller is shorter than 7 days, the seller's clause shall not be valid and shall be superseded by Fabque return time-frame.

The steps below provide the guidelines that each buyer and seller must follow in order to obtain a refund for returned items.

1. The buyer need to contact the seller by email informing the seller that the buyer wish to return the item to the seller and wish to obtain a full retund for the item.

2. The seller need to provide the buyer with the seller's full return address, the seller's name and additional information that is needed for return shipment.

3. The buyer will perform shipment to return the item to the seller based on the return address provided. The return shipment must include a valid return tracking number.

4. The buyer is required to pay return shipping, except for situation where the seller does not setup return shipping policies or if Fabque admin agrees that the seller should cover the return shipping cost.

5. After the item has been shipped back to the seller with a valid tracking number, the buyer will need to inform the seller and Fabque admin by email notifying that the item has been shipped back and the return tracking number is to be provided to the seller and Fabque.

6. Upon verifying that the return shipping code is valid and the item has been shipped back by the buyer, the seller must issue a full refund to the buyer within 1 day time.

7. The full refund from the seller to the buyer shall be issued through PayPal. After issuing the refund, the seller must send an email to the buyer providing the buyer and Fabque with the refund details and the PayPal unique refund ID.

8. Upon Fabque verifying that the buyer has received a full refund from the seller, the case will be closed.

Terms Of Use

Fabque is an online marketplace where members and users on the site can buy and sell products and services.By using the www.fabque.com website (Cool Apps Technologies), you are agreeing to be bound by the following terms and conditions (terms of use).

Basic Terms of Use

Minimum age : You must be 18 years or older to use the site. If you are under 18, you may use www.fabque.com only with the supervision and permission of a responsible adult.

UserName : All members are encouraged to use his/her real name as the user name. You must not abuse, impersonate, harass, threaten or intimidate other users on the site. You are responsible for all activities that occur under the username that you have used to register at www.fabque.com and you are responsible for keeping your password secure.

Intent of use : You may not use www.Fabque.com for any illegal or unauthorized purposes. You are solely responsible for the content and data you shared such as graphics, text, photos, profiles, videos, audio's, and links that you submit, post and display on www.Fabque.com. You must not create, transmit or submit any worms or viruses or any code of a destructive nature on www.Fabque.com.

NO to SPAM : FabQue strictly prohibit submission of spam to the website. You must not abuse, hack, modify or adapt www.fabque.com for spamming purposes. You must not create or submit unwanted content or email to the site or using any direct or indirect method to other members. If any spam content is detected, the admin holds the right to suspend or terminate your FabQue account with immediate effect.

Multiple Accounts : Each individual is allowed to have only one account. The same individual is not allowed to create multiple accounts on www.fabque.com.

FabQue is a Marketplace

FabQue platform FabQue allows members and users who comply with its policies to buy and sell product and services on www.fabque.com. FabQue only provides the necessary tools (such as shopping cart, online store) for buyers and sellers to carry out a buy and sell transaction but is not directly involved in the transaction itself. FabQue has no control over the quality, price, safety, legality and morality of the items listed and has no control over the accuracy of the descriptions, product photos, weight, dimensions, shipping cost, and price of the listed items. FabQue does not perform screening on any items uploaded to www.fabque.com, and in the case of a transaction, FabQue cannot ensure that either a buyer or a seller will complete the transaction. During any dispute, FabQue is not responsible for any refunds, damages, or non-shipping cases that occurred. However, the customer service team will always try at its best effort to assist the buyer or seller on a case by case basis.

Identity of Members : FabQue uses email verification and captcha technology to verify that each user on the site is a real user. FabQue strictly prohibits the usage of any script or automated bot for performing any type of activities on www.fabque.com. If any user violates this usage policy, his/her account will be suspended or permanently terminated. Although FabQue uses email verification to verify each registered member, however, FabQue cannot guarantee the true identity, information, age and nationality of the user. If a buyer detects suspicious activity on www.fabque.com, he/she should contact the support team at support@fabque.com or raising a support ticket using the link provided on our site. You may also communicate directly using available tools.

Legal ownership, Release : Because FabQue is not a retailer but an online marketplace, we are not responsible for transferring any legal ownership of items from any seller to the buyer. FabQue is only an online venue, and therefore in the event of any dispute, you release FabQue from any claims, damages and demands of any nature, known or unknown,disclosed or undisclosed, arising out of anyway connected with the dispute. In the event that there is any dispute between FabQue and its members or between a buyer and a seller that arises due to any technical error on FabQue.com, you agree to release FabQue from any claims, damages and demands of any nature.

General Terms

Right to refuse service : FabQue reserves the right to modify or terminate the www.fabque.com term of service at any time for any reason without notice. If the alteration constitute a material change to the terms of service, we will notify you via email. What constitute a 'material change' will be determined by our sole discretion, in good faith and using common sense and reasonable judgement. We reserve the right to refuse service to anyone for any reason at any time.

User content : We may, but have no obligation to remove content and account containing content that we determine in our sole discretion as unlawful, offensive, threatening, defamatory, pornographic and obscene or any content that violates any party's intellectual property. www.fabque.com provides services that make it possible for user to post images. However, users shall not hotlink any photos uploaded or hosted by www.fabque.com or it's third party content delivery network (CDN) provider on any other website other than www.fabque.com

Information control : FabQue does not control or pre-screen the content provided on www.fabque.com. You may find some content abusive, deceptive, harmful or inaccurate. There are also risks dealing with under-age persons or people acting under false pretence. On www.fabque.com, you may deal with international trade and members from different countries and nationality. You understand that there are multiple risks attached with such cross border trades and FabQue will not be responsible for any incident arising such as frauds, non payment, or any acts arising from members or users on www.fabque.com. Please use caution, common sense and practice safe buying and selling on www.fabque.com.

Fees and Services

Fees Structure : It is free to join www.fabque.com as a member. There is a listing fee or monthly fee for listing items for sale and to open a store on www.fabque.com depending on the seller package chosen. When a seller signs up for a selling package, he/she has the opportunity to review the fees that will be charged. Our fees and credits policy is incorporated into this agreement by reference and we may change our fees for our service from time to time. If the fees structure changes, sellers on www.fabque.com will be notified 5 days in advance via email or the notification may be in the form of posting on www.fabque.com forum under the forum announcement section. We have the right to choose to temporarily change the fees and charges for individuals or all sellers for promotional events (such as a lower or free listing for a limited period). All fees are quoted in Indian Rupees and as a seller, you are responsible for paying all fees associated with using our service and all applicable taxes. When a seller make a sale on FabQue, the seller will be charged a transaction fee. The transaction fee percentage depends on the seller package that the seller has chosen and is presented to the seller during the seller signup process. In the case if a seller is not able to fulfil a sale request and is required to issue a refund to a buyer, the transaction fee, listing fee for the sale will not be refunded. In the case if a seller needs to perform a full refund due to buyer's request for sale cancellation, the listing fee and transaction fee paid to FabQue will not be refunded.

Unpaid fees and Termination : We reserve the right to suspend or terminate a listing if the payment of your fees cannot be completed for any reason. FabQue provides a grace period of 30 days for unpaid fees, in which after that date, the fee is deemed expired and we reserve the right to permanently disable or suspend your store. You are not allowed to use any method to bypass FabQue fees and commissions.

Buying obligation : As a buyer, you have a legal obligation to complete a transaction with a seller if you purchase an item. The sale contract become binding when you clicked on the buy button at the final step in the shopping cart. After the purchase, you will receive a confirmation email, and you are obligated to complete the transaction within 7 days of your purchase. As a buyer, you must ensure that you are legally able to buy the item that you purchased from the seller.

Listing and Selling

Items not allowed : We do not allow items that fits in the following category: alcohol, drugs, tobacco, adult material, pornography, dangerous chemicals, explosive materials and fireworks, illegal and counterfeit items, vehicles, personal data or information, real estate, replica items, pirate materials, prostitution, weapons and military equipments, or similar services and any item prohibited by the rule of law.

Pricing and Shipping Fees : All items sold on FabQue must have a price less than INR 20,000 (Twenty Thousand Indian Rupees). The price stated in each item must be accurate. Sellers may charge a reasonable shipping fee. You are not allowed to alter the item's price after a sale for the purpose of avoiding either the FabQue seller fees or commissions.

Product Description : As a seller, you must accurately describe your listing. You may not post false photos, description or intentionally mislead a buyer. Your listing must include descriptions, graphics and content relevant to the sale of that item. Items must be listed in the appropriate category. If the quantity of the item is more than one, all items in that listing must be identical. Each unique product items must have a different listing.

Shop Policies : Each seller on www.fabque.com is encouraged to provide its own shop policies. These policies may include items such as refund, shipping, etc. Sellers must create the policies in good faith and it is the responsibility of the seller to enforce the policies specified. FabQue reserves the right to request any seller to amend any shop policy specified by the seller if deemed unsuitable.

Sale Obligation : When a buyer complete a transaction and had paid for the item purchased. The seller is obligated to ship the item within a period of 3 days, unless under special situation such as when the buyer fail to complete the payment transaction, or when the seller cannot authenticate the buyer's identity. Upon receiving a sale from a buyer, the seller is required to update the invoice status to Processing Order to notify the buyer that the seller is currently processing the buyer's order, and the item will be shipped out soon. Upon shipping the item to the buyer, the seller is required to update the invoice status to Shipped and provide to the buyer a valid shipment tracking number and the approximation shipment time required. If the seller provides an inaccurate or fake tracking information, her store will be temporary suspended upon receiving a report from the buyer. During such event, if the seller is not able to provide sufficient evident or tracking information to the buyer or FabQue admin to prove that the item has been shipped, FabQue admin has the right to close the seller's store and request that the seller issue a full refund to the buyer.

FabQue's Intellectual Property

Intellectual Property : FabQue, the text, logo, design and items such as graphics and service are registered trademark of Cool Apps Technologies in India and other countries. FabQue trademark and its logo should not be used by any members, products or services in any manner that is likely to cause confusion both to the users or public.

Access and Interference

You agree that you will not use any script, robot, spider, bots or any automated means to access the website without our written permission. You agree that you wil not take any action that imposes unreasonable or disproportionately large load on www.fabque.com and its backend infrastructure. You may not copy, reproduce, and create derivative work from the site without written permission of FabQue. You may not bypass our robot exclusion headers and robots.txt file or other measures to prevent or restrict access to the site.


Indemnity

You agree to indemnify and hold us and our parent, subsidiaries, affiliates, officers, agents, directors, employees from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party


Legal Compliance

You shall comply with all applicable domestic and international law, statuses, ordinances and regulations regarding your use of our service and your listing, purchase, solicitation of offers to purchase and sale of items.

No Guarantee

FabQue does not guarantee continuous, uninterrupted access to the site. Access to the site or any functionality provided on www.fabque.com may be interfered due to numerous factors outside our control. If there is a service fault, you may contact support@fabque.com and we will work towards a solution as soon as possible.


Limited Liability

In no event shall FabQue, and its subsidiaries, officers, directors, and employees be liable for any damages whatsoever, whether it is direct, indirect, compensatory, special, arising out of or relating to the conduct of you or anyone else in connection with the user of this site and its services, including without limitation, lost profits, body injury, emotional distress, or any special or consequential damages.

Privacy Policy

FabQue respect the privacy of each of our members and users. Any information collected or shared is listed in our privacy policy page. FabQue will not sell or disclose your personal information to third parties without your explicit consent. However, certain content such as text, graphics or product listing will be available for viewing. FabQue provides a set of settings to allow members to control the amount of information he/she wish to share. FabQue stores or processes content on computers located in the United States that are protected physically and technologically.

No Agency

You and FabQue are independent contractors, and no agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is created or intended by this agreement.

Breach

In the case where there is a breach of any term within this contract, FabQue may without notice, and without refunding any fees, immediately remove the content or account of the user or member. FabQue may also choose to take alternative approach such as by providing warnings, temporarily suspension of account, prohibit access to the site or take legal steps to keep a user off the site or refuse to provide services to the member or user.

Amendment

We reserve the right to make changes to our site, policies and the term of agreement at any time and in our sole discretion. You should review our policies, terms and conditions each time you visit www.fabque.com. Your continued use of the site after we make any such change constitutes your binding acceptance of those changes. If any of the terms or conditions shall be deemed void or invalid for any reasons, that term or condition shall not affect the validity of any remaining terms or conditions.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.fabque.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.


Contact Us

We rely on your constant feedback to improve and deliver a better shopping experience. Please write to us with your suggestions, opinions or complaints and we will respond within 24 hours. Please reach out to us here
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JD Block, Pitampura

New Delhi, India

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+91 987.322.7831

9am - 6pm, Monday to Friday

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hello@fabque.com

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