Q. Why do I need an account on FabQue?
A. You do not need an account to browse products, but to make any purchases on FabQue.com you would require an account. This helps us to track your order, payment, delivery, returns and refunds from our side. Setting up an account is also required if you would like to become an active member of our community. You can engage with sellers and other users alike. You can follow other users and others can follow you and interact with other like minded shoppers who have the same taste.
Q. Can I login using my social network like facebook, twitter or Google+ ?
A. Yes, you can login using your social network profiles. Currently we only support facebook, twitter and Google+ Login.
Q. Why does FabQue asks me to confirm my email?
A. Email is the first and most important communication tool between you and FabQue. Your order confirmations, invoice and other notifications would be sent to the email id configured with us.
When you register with FabQue.com, an email is sent to the email id you submitted. It’s advisable to activate your account as soon as possible after registration to avoid any future issues with notifications.
Q. Why does FabQue ask me to LIKE Products and Categories, Follow other users while I am setting up my account?
A. One of the most important features of FabQue.com is its social integration. By Liking a product or category we can make better product recommendations to you based on your liking. You can follow other people who have similar kind of interest, follow what they LIKE and share feedback and details about various products.
Q. Do you share my Buying History with my followers?
A. NO. We take user privacy very seriously. Only products that you have shared, LIKED or decided to make public are visible to other user’s. Your orders and buying history is your private and is NOT shared with any internal or external sources.
Q. Can I unfollow a user?
A. Yes, you can Unfollow a user anytime you want to.
Q. Can I set my profile as PRIVATE and not share anything?
A. Yes, you can set your Privacy Settings here: Preferences and choose the setting you like. You can change these options any time you want.
Q. How to change Password?
A. You can change your password here here Password
Q. How can I manage Emails and Notifications FabQue sends me?
A. You can change the Notification settings here Notifications
Choose the messages you want to keep and unselect the ones you don’t want.
Q. Can I setup my social network in profile?
A. Yes, you can share your social network profile with other users who want to follow you. Currently FabQue supports Facebook, Twitter and Google+.
Q. What is About Me and do I need to set my picture also?
A. Both these features are optional and you can choose to write or upload your picture.
About Me lets you enter details about you, a kind of small introduction to other FabQue users. We would like to recommend you to keep the profile simple, don’t disclose any private or sensitive information or try and hurt other people sentiments. We would like everyone to share and enjoy the platform we have built. Any complaints would be taken seriously and can even lead to account suspension with no prior notice.
Similar precaution should be kept for profile picture as well. Don’t upload any copyrighted images, naked, or semi-naked pictures, picture of other people other than you without their acknowledgment. Any complaints would be taken seriously and can even lead to account suspension with no prior notice.
Q. Is shopping with FabQue.com safe?
A. Yes. We take safety of our users very seriously. We don’t store your payment history, card information or any other private information. Your account information, buying history and other details are secured and are not shared with any internal or external sources.
We want you to feel secure and confident while shopping with FabQue.com. If you have any questions or concerns, we are there to help you. Please raise a support ticket with us.
Q. How do know if my order is confirmed?
A. Once you complete your payment step and order is placed, you would be given order confirmation on screen, as well as through email. Invoice and order confirmation would be sent to your email account configured with FabQue.com.
Q. How can I track my order?
A. You can view your purchase history here Purchases.
Q. I want to give special instruction to the seller. How can I do that?
A. You can write special instruction to seller while you are placing order. If you missed at that point, don? worry, you can still communicate with the seller, by going to your Purchases history and select "Seller Discussion" here Purchases.
Q. Do you have discount coupons or cashback offers?
A. Yes, we run promotional deals and cashback offers from time to time. Please check our Offer page on cashback site ApnaCashback.com for more offers.
Q. What are various different payment methods available?
A. FabQue accepts all major Credit Cards, Debit Cards and NetBanking.
If you have any questions or concerns with payment and need more information, you can directly get in touch with us by raising a support ticket
Q. Where and how do you ship products?
A. Sellers on FabQue work with national level courier companies like BlueDart, DTDC, DHL, FedEx etc. While each seller ships with courier of their choice, but a tracking number is provide to you as soon as its shipped.
For any remote region, or areas with no easy access, large and bulk products seller will get in touch with you directly and facilitate the shipment.
Each product clearly indicates shipping dates, as to when the product would be shipped.
Please check Shipping Charges, Shipping and expected Delivery Dates, Shipping policy for each product before placing your order.
Q. Can I store multiple Shipping Addresses?
A. Yes, you can store multiple shipping addresses. These can be managed here Shipping
Q. Do you ship internationally?
A. Yes, some sellers on FabQue do ship internationally. We recommend you to first get in touch with the us or the seller before placing an order.
CANCELLATIONS, RETURNS and EXCHANGE
Q. What is your Cancellation policy?
A. All sellers on FabQue provide friendly cancellations, returns and exchange policy. Please read the sellers terms carefully before placing a order. Once the order has been placed only Sellers may cancel the transaction. If the buyer wants to cancel the transaction before the item has been shipped they can request a cancellation using the communication channels on the Purchases history.
Q. What is your Returns policy?
A. Sellers may accept returns, please read their terms of sale carefully before placing the order. Please contact the seller before sending the product back.
Q. What if the Seller is not helpful or not responding to my Queries after placing an Order?
A. You are covered by our **Buyers Protection** program. We do not release the release the payment to the seller unless the buyer has confirmed the product has been received. Please update the status in your Purchase history as soon as you have received the payment. If you received the product in damaged condition or is not according to the product description as displayed on FabQue then you can contact us and we can help resolve the dispute. Please keep the proof of purchase and take pictures of the product or any other information that could help us resolve the dispute.
Please note, any product removed from its original packing, damaged or sealed open would not be accepted for return. Also personalized product, or final sale products would be not qualify for returns or exchange.
Q. When is payment released to the Seller?
A. Payment are released to the seller once the buyer has updated the status in their purchase history. Please update the status to "Received" immediately once it has been delivered and is not damaged or in line with the description on FabQue. Please note, if you fail to update the status within 7 days of receiving the product we will release the payment to the Seller.
Fabque is a marketplace where buyers and sellers all over India connect to buy and sell unique products. The sellers on Fabque should follow the basic principles of trust, identity, responsibility and transparency. Each Fabque store has their own store policies, shipment methods and fulfilment methods, and the sellers' store policies should be filled up by the sellers upon setting up their online stores and these policies should be stated clearly on the seller store policies page when the seller first sign up to sell.
Before placing an order through FabQue with any of sellers, please read their Shop Policies for Refunds and Cancellations. Getting this information correct upfront will ensure buying and selling experience is smooth. If you are unsure about the sellers shop policies or have any questions, please write to FabQue for any clarification before placing the order.
What we offer?
FabQue will keep your money safe before passing it on to the Seller. Once the product delivery has been confirmed, we will release the payment to the Seller.
From buyer's perspective, your money is safe with us. In an unlikely case the product you ordered is not delivered to you as promised or the product does not match the description or you receive a damaged or non functional item, you can reach out to us for a refund or replacement. As part of the process, we would open a dispute ticket with the seller and resolve it objectively and in an unbiased way. We will resolve the dispute within 15 days of opening of the ticket and will refund your money back if the dispute is genuine.
From Sellers's perspective, this provides a great alternative to Cash On Delivery with the peace of mind that your product has been paid for. In an unlikely scenario where the seller received the product in accordance with your Shop's policies and raises a dispute that is found to be untrue, we will release the payment to you so that you don't incur a financial loss when you working hard to keep your customers happy.
Please keep all your purchase proof safe so that we can use it when resolving the dispute.
Buy Safely and Securely through FabQue with the peace of mind that your money is safe!
At FabQue.com, we want to bring the best buying experience to our users, by not just showcasing the most Fabulous and Unique products but also the best possible customer service and after sales support.
Do you think you have what it takes to be a seller on FabQue? Please write to us on email@example.com and someone from our team will get in touch with you.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.- To administer a contest, promotion, survey or other site feature
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
JD Block, Pitampura
New Delhi, India
9am - 6pm, Monday to Friday